Event Descriptions

Any information provided on the Trackdays.co.uk & Extremedays.com sites is correct at the time of print; however, the content or format may be subject to change during the out of season period (Oct - Feb). Due to the volume of bookings customers will not be updated of such changes, so for a full update on any experience or track day you have booked please call 0870 444 5541 between 9.00 - 17.00 weekdays. Please check details on your conformation carefully upon receipt.

Website Pictures/ Images

Any pictures or photography used on the Trackdays.co.uk & Extremedays.com site in conjunction with products, experiences or track days are used as an indication only. The vehicles and locations will vary within the range available.

Venues/ Locations/ Providers

At Trackdays.co.uk & Extremedays.com we have a vast range of providers, allowing us to cover most of the circuits and experience venues in the UK and across Europe. In the unlikely event of your chosen provider being removed from the site for reasons out of our control, an alternative provider will be offered wherever possible. Please be aware that this is likely to involve a change of date or experience selection. Each of our providers has their own terms and conditions for which we are bound to and your participation is conditional on your acceptance of these. A copy can be made available on request

Session Lengths

Any session lengths displayed with each experience or track day are approximate, and are likely to vary. Occasionally an event format may need to be adjusted for which you will be notified as soon as possible. The providers will always try to reduce your waiting time to a minimum. Most experiences usually run in groups; therefore the itinerary in your confirmation is a guide and may be subject to changes.

Restrictions

Each provider will have their own height and weight restrictions for their vehicles and equipment. Mainly for comfort and safety, these are usually height between 4'11" - 6'6" and weight below 18 stone. These will vary between providers and the different experiences, so please check before you book that you meet the requirements. Trackdays.co.uk & Extremedays.com will not provide refunds for customers who forfeit their booking due to failing the restriction guidelines (this will be at the discretion of the provider on the day).

Participants in any driving experience or track day will need to produce their full, original valid driving license before they can partake in an event, unless attending a junior experience. Photocopies will not be accepted.

On a public track days, drivers/ riders will be required to bring their own helmets. These can be hired on the day, however, pre-booking is essential. For all Bike trackdays, as a minimum, all riders must wear 2-piece zip together motor cycling leathers. Other rules and regulations can be seen on the confirmation form once you have booked, and will be re-iterated during the safety briefing. Trackdays.co.uk & Extremedays.com will not refund or compensate any customer removed from the track for failing to abide to these rules.

The Weather

Some Trackdays.co.uk & Extremedays.com experiences and track days are dependant on the weather. If your booking is cancelled due to the weather you will be able to re-book, but your re-booking remains subject to availability and weather conditions. Most track day events and driving experiences will only be cancelled in severe weather. We are bound by the terms and conditions of each provider in this situation so please check these before booking.

Availability

All experiences are offered subject to availability. The most resent information on dates when an experience is available can be checked by calling our booking line on 0870 444 5541. We will do our best to secure your preferred choice of dates. To help us, please book as early as possible and in any event, at least 21 days in advance and further for peak dates such as weekends or holiday periods. You should not make arrangements in connection with the experience until you have received your booking confirmation stating your date and time. Trackdays.co.uk & Extremedays.com will not liable for costs incurred by the attendee for travel and accomodation should an event be cancelled.

Where specific elements of the experience such as vehicles or equipment are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.

Late Bookings

Customers are able to book with Trackdays.co.uk & Extremedays.com up to the day before an event (where available). In this situation the essential details will be passed over the phone, as we cannot guarantee your confirmation will arrive in time.

Complaints

We welcome your feedback on all of our experiences and track days. If you have a problem or complaint on the day, please bring it to the attention of the host or experience provider at the venue as soon as possible so they have a chance to put matters right. In general, we consider it unreasonable if you take no action during an event, but then write a letter of complaint at a later date

Voucher Conditions

On purchasing a cash value Voucher from Trackdays.co.uk & Extremedays.com you will be entitled to use the value as credit or full payment towards any product on the site. Your voucher will be valid for use up to the expiry date displayed. After this date, vouchers will be automatically redeemed and the credit lost. Please do not arrive at a venue expecting to be able to use your voucher without making a a prior booking and receiving a booking confirmation. Trackdays.co.uk & Extremedays.com will not be held liable for any costs incurred in such circumstances.

Vouchers for a specific event may only be used for that event. In the situation that the event is unavailable, the credit may be used against an alternative event. Some Experiences are seasonal and may be removed/ altered or increased in price (especially between the 'pre-season' months of October - February). In this situation your voucher may be used for an alternative event with a similar itinerary and price, or a top-up fee will be required. We advise to book as early as possible to avoid disappointment.

Trackdays.co.uk & Extremedays.com can refund or replace any voucher for a fixed admin fee of £15*. This must be organised with the initial purchaser up to the day before the expiry date on the voucher. Refunds can only be made to the person who purchased the voucher, and if originally purchased by credit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new credit card. * vouchers exceeding £200 will be refunded minus 10% of price.

On-Line Bookings

Our operators have access to the on-line booking station from Monday to Friday, 8.30 - 16.30. Any bookings made during these times will be processed on the day. Please do not use the on-line booking facility out of these times if you are trying to either; book an event for the next day or, book an event for the weekend after 16.40 pm on the Friday leading up to it. Any weekend booking made after 16.30 pm on a Friday may not be picked up until the Monday morning. Any bookings made in these situations may not be processed in time, and you therefore may not be able to attend the event.

Please note, as of 19th December we cannot post vouchers in time for Christmas, a printable copy will be emailed instead. Please ensure your email address is correct before purchasing.

Refunds and Cancellations

Please note under no circumstances can we cancel, refund or reschedule an experience or track day once booked, so please ensure you, or the person(s) you are buying the event for are able to attend.

Trackdays.co.uk & Extremedays.com can refund or replace any voucher for a fixed admin fee of £15*. This must be organised with the initial purchaser up to the day before the expiry date on the voucher. Refunds can only be made to the person who purchased the voucher, and if originally purchased by credit card, the refund will be credited to the same card. If the card has expired you will need to request a refund in writing, quoting details of a new credit card. * vouchers exceeding £200 will be refunded minus 10% of price.

Other Terms and Conditions

All Trackdays.co.uk & Extremedays.com prices are inclusive of VAT and are correct at the time of entry. We reserve the right to increase the price of any product without notice.

Calls to the Trackdays.co.uk & Extremedays.com booking line may be recorded for staff training purposes.

All of our providers are reputable companies within the trade and have been carefully chosen, however, inclusion of an experience range does not mean that we guarantee the safety standards or satisfactory performance of any of our providers.

Our providers Public Liability Insurance will cover all attendees to Trackdays.co.uk & Extremedays.com events. Information for other insurance such as 'Own Vehicle' cover can be located via the Trackdays.co.uk & Extremedays.com Insurance page

Trackdays.co.uk & Extremedays.com reserves the right to change these terms from time to time without reference to customers.